1. What are the payment methods available?
nnLa Needs has Integrated No.1 and Secure CCAVENUE Payment Gateway. You can pay through any of the leading credit cards i.e. Visa, Master Card, Diners Club Card, Rupay, JCB and Maestro Card. You can Also pay through Online bank transfer if you have online banking facility in any of the leading banks of India i.e. HDFC Bank, ICICI Bank, Bank Of Punjab Ltd., IDBI Bank, Federal Bank, Global Trust Bank, UTI Bank, Centurian Bank, State Bank of India, and CitiBank.
2. Is the Payment Made by me and my Credit Card Details Secure?
Yes, the payment gateway integrated is of CCAVENUE, which is a secure gateway verified by VeriSign.
3. Are my personal details secured?
4. Are there any hidden charges or any shipping cost involved?
No there is no charge except that mentioned along with the item. This is what you pay
5. Can I order the flowers to be delivered the same day?
Yes, same day delivery is possible all over India if the order is placed till 1500 Hrs Indian Standard Time (+0530 GMT).
6. Can I send some message along with the Flowers?
Yes, you can send your personal message along with flowers by typing it in the Message box in the checkout form.
7. How do I know if La Needs has received my order?
As soon as we receive an order, an email is sent to the email id provided in the checkout form. Also order status is updated in the order tracking section, the status can be checked there.
8. I have received your order confirmation email but not the payment confirmation email?
As soon as we receive the order, an order confirmation email is sent and order status is created in your customer section. As we get Credit Card Authorization, the same is updated in the order tracking section and an email is sent to you. This may take few seconds to several minutes. If you have not received the email, you can verify the payment status through order tracking.If in the order tracking section, the card status is not verified and it has been some time that you have not got our email, and then you can again make the payment by clicking on the link Pay Now. By doing so through this link you will be charged just once, though you may get a new order number. Or you can email us on firstname.lastname@example.org or email@example.com for any assistance.
9. How are the flowers delivered?
All the Fresh flowers are hand delivered by the local florist in the respective cities and a strict guidelines and standard are maintained to ensure that the flowers are fresh and are up to the standard laid by the industry.
10. Where the delivery is Possible?
The delivery is possible in all towns and cities of India, for a detailed list click here.
11. Is the delivery possible on holidays?
Yes, in most of the cities and towns the delivery is possible on holidays but there may be some exceptions.
12. How do I know if my order got delivered ?
La Needs guarantees each order to be delivered on the requested delivery date and an email is sent to you confirming the delivery. You can also track your order through the Order Tracking section (Link on the top of the website). Also if by any reason the order cannot be filled you will be contacted by our customer service as soon as the florist reported his delivery problem. If you know that the order did not reach at its delivery destination you may contact us at firstname.lastname@example.org or email@example.com to claim a non delivery with reference to your Order Number